I was talking to a friend a couple of weeks ago. She narrated a story about her old work place. She worked in a gas station and handled difficult customers all the time. People would be impatient. They would get mad at other customers at the gas station. Then, they would express all the anger at her as she managed the place. She was helpless and couldn’t do anything other than apologize. Yet, they would demand her to talk to her manager. She would promptly make that happen. The story is not about my friend who worked at the gas station. It is about the lady who was her boss. Let’s call her Katie. I don’t even know of her. Whenever an angry customer went and spoke to Katie she would call my friend and talk to her. Here is the twist, Katie each time there is an irate customer, calls my friend. She asked her, how are you feeling? Was it a lot? I hope you are doing fine and after listening to her completely she would then proceed to resolve the issue. This hit me like a thunderbolt.

When we are stressed no matter what causes us we usually dump it on others. Angry at work? Dump that on spouse, angry with spouse well kids can take the bait, angry at customer? There is an employee who faces it. We don’t pause for a second and think well! This is so hard for me to hear second hand. How difficult must it have been for the person who experienced it? How are they feeling? Are they ok? In most cases I am pretty convinced that we will beat ourselves up when we do a mistake. We stab ourselves repeatedly and when someone is bleeding what they need is first aid and not another stab!

I was so much in awe when I heard about what Katie did and it changed something in me. A switch that was turned on internally is how I can best explain it . I told myself to be mindful of the people I meet every day. I will strive to be a better human. I may err but next time when I do I will be aware and maybe gentle .. Give myself and others grace perhaps. As humans what we need is to be seen right .. I wish you luck with this practice too 🙂